MyFAU Frequently Asked Questions

 

General Information

E-mail

Calendar

Groups

Information for Faculty

Information for Students

 

GENERAL INFORMATION

 

How do I lookup my FAU net ID or FAU username?

Your FAUNet ID or FAU username is automatically generated once you are admitted and registered at the university.  To look up your account information go to https://secure.fau.edu/createusr/accountlookup.aspx

 

How secure are the course tools for faculty and students?

Any announcements, files or messages a professor post in his/her course will only be visible by the students officially enrolled in that course.  Students must log in to MyFAU with their FAU username and password to access the course materials.

 

Do I have to keep the MyFAU window running to stay logged in?
Yes, you need to keep your web page on the MyFAU page for your session to remain active.  If you browse to another site using the MyFAU window your session will close.  IF you want to keep your MyFAU session active (and this includes keeping your mail and calendar active if you have those open) but want to go to another website, you need to start a new browser window (File >> New >> Window).

 

Will MyFAU automatically close down after a certain period of time?

Yes, your MyFAU session will timeout and logoff after 15 minutes of inactivity.  The calendar will timeout or expire after 10 minutes of inactivity.  This is the default for all users; you cannot change this on an individual basis.

 

E-MAIL     back to top

 

Can I keep my email messages on MyFAU forever?

No.  There is a 200MB limit for all of your email messages.  If you use MyFAU as your ONLY email client, please clean up your folders regularly before you reach the maximum capacity.  However, if you also use a desktop program such as Outlook or Eudora it is most likely configured to download your email to your office desktop computer.  This way your email messages will be stored on your desktop computer instead of MyFAU and will ensure that you do not exceed your space limit.

 

Once I get my email using Outlook or Eudora will I see the same messages in MyFAU?

No.  Once you download your email messages to Outlook/Eudora on your desktop you will not see the same messages if you log into MyFAU; they are no longer on the mail server.  After you close Outlook/Eudora, all NEW messages you receive will show up in MyFAU.  New email will stay in MyFAU until you either delete them or download them again using Outlook or Eudora.  If you want to keep those messages on MyFAU and continue to use Outlook or Eudora then you must configure Outlook/Eudora to ‘leave messages on the server.’  Please contact your college rep or the help desk for instructions on how to do this.

 

If I create folders on MyFAU will they appear in Outlook/Eudora on my desktop computer?

No.  Only the messages that are in the INBOX on MyFAU will download to Outlook on your desktop computer.  The messages in your folders such as the SENT folder, will stay in MyFAU which is accessible from any web browser on or off campus.

 

Can I import my existing Contacts in Outlook into MyFAU?

Yes.  Click here for documentation on the export/import process.  The process is very similar for Eudora, first export the address book in Eudora then import that file in MyFAU.

 

Will my distribution lists or groups import into the MyFAU address book?

No.  Neither Outlook nor Eudora distribution groups do not import into MyFAU.  Only the individual contacts will import.  You will need to recreate your groups in MyFAU.  Once you import your contacts, it is easy to create a group by quick adding the members from your contact list.

 

How can I forward my FAU email to another email account?

Once you login to My FAU click the e-mail icon to launch the email center.  Click “Options” at the top.  Click the “Auto Forward” link.  Enter the email address that will receive your forwarded messages.  Click the OK button.  Please note:  once you forward your FAU email, you will not be able to read your messages in MyFAU.  To turn off forwarding, go back into Options and delete the forwarded email address and click OK.

 

Why am I am unable to send or receive email messages?

There are a number of things that could be to blame. Here is a list of the most common.

·   Your POP and/or SMTP settings are/is incorrect.

·   POP and/or SMTP servers are down/slow.

·   Your password was incorrectly inputted.

·   Email is not received at this address as it may be forwarded to another Email address.

·   Email accounts have limitations (space allotted to the account, size of attachments, etc), which may have been exceeded.

·   There is a network related problem.

·   There is no Email to download.

For assistance with troubleshooting, contact the Computer Help Desk. Phone: 561-297-3999; email: 3999@fau.edu  Hours: 7:30am – 7:30 pm weekdays.  For security purposes, you must contact us by telephone for assistance with secure account information, such as password resets.

 

CALENDAR      back to top

 

Can I sync the MyFAU calendar with my Palm or iPAQ PDA?

Yes, the sun-one sync program must to installed and configured to sync with MyFAU and your PDA.  You may install this program yourself or ask for assistance from IRM.  Sun-one sync will be available for you to download and install.  Click here for documentation

 

Will my Calendar close down after a certain period of time?

Yes, your MyFAU session will timeout and logoff after 15 minutes of inactivity.  The calendar will timeout or expire after 10 minutes of inactivity.  This is the default for all users; you cannot change this on an individual basis.

 

Can I set up MyFAU to email me a reminder before an event?

Yes, you can set an email reminder when you create an event on your calendar.  In the Compose window where you enter your event, click the “Reminders” tab at the top.  Check the remind box and when you want to be notified.  If you want to be reminded for ALL events you need to make a global setting.  From the calendar, click the “Options” tab at the top.  Scroll to the bottom and check the box under Event and Task Reminders.  Click “save changes.”

 

I don't receive an e-mail reminder for an event even though I have the email reminder options set.
Even though a person might have the Calendar options set to get reminders all the time, if you've given permission for someone else to update your calendar, then you won't get reminders of that event unless the owner of the calendar has set the option "Event Notifications: E-mail me a notification whenever someone schedules an event on my calendar." It is also recommended that the person who is entering the event (on someone else's calendar) explicitly set a reminder in the new event window when first creating the event.

 

GROUPS      back to top

 

Can I create a sub group within a group for a smaller group of people?

Yes, a group leader can create sub groups within a parent group.  Under “Group Tools” click on Sub-Groups.  Once a sub group is created, you can add certain members.  All group leaders are automatically added to any sub group created.  Additional instructions about creating sub groups are on the training web site under MyFAU: http://www.ecs.fau.edu/Training/coursematerials.htm

 

Is there a size limit for uploading files and photos?

Yes, each file and each photo cannot exceed 1MB.

 

How many files and photos can be uploaded?

You can upload up to 300 files.  All files combined cannot exceed 12MB.  Same for photos, you can upload up to 300 photos but all of the photos cannot be more than 12MB total.  If you attempt to load a file or photo that places you over the 12 MB limit then you will get a system error.

 

Is there a limit on the number of links, news and message board items I can post?

Yes, all items in one Group (Links, News, Message Board entries, Files and Photos) are limited to 300 of each.  For example if you try to post 301 links you will get a system error.

 

Can I remove myself from a Group?

Yes, you can remove only yourself from a group.  There is no way to block someone from removing themselves from a group and the Group Leader is not notified of the removal.

 

INFORMATION FOR FACULTY      back to top

 

Is there a size limit for uploading files and photos to my course?

Yes, each file and each photo cannot exceed 1MB.

 

How many files and photos can be uploaded to each course?  Is there a max size limit?

You can upload up to 300 files.  All files combined cannot exceed 12MB.  Same for photos, you can upload up to 300 photos but all of the photos cannot be more than 12MB total.  If you attempt to load a file or photo that places you over the 12 MB limit then you will get a system error.

 

Is there a limit on the number of links, news and message board items I can post?

Yes, all items in one Course (Links, News, Message Board entries, Files and Photos) are limited to 300 of each.  For example if you try to post 301 links, you will get a system error.

 

How secure are the course tools for faculty and students?

Any announcements, files or messages a professor post in his/her course will only be visible by the students officially enrolled in that course.  Students must log in to MyFAU with their FAU username and password to access the course materials.

 

INFORMATION FOR STUDENTS      back to top

 

Why am I am unable to send or receive email messages?

There are a number of things that could be to blame. Here is a list of the most common.

·   Your POP and/or SMTP settings are/is incorrect.

·   POP and/or SMTP servers are down/slow.

·   Your password was incorrectly inputted.

·   Email is not received at this address as it may be forwarded to another Email address.

·   Email accounts have limitations (space allotted to the account, size of attachments, etc), which may have been exceeded.

·   There is a network related problem.

·   There is no Email to download.

For assistance with troubleshooting, contact the Computer Help Desk. Phone: 561-297-3999; email: 3999@fau.edu  Hours: 7:30am – 7:30 pm weekdays.  For security purposes, you must contact us by telephone for assistance with secure account information, such as password resets.

 

How do I find someone’s email address at FAU?

There are two places to go. First, you can login to MyFAU. The FAU Directory Search is available through here. Second, you can go to the FAU Directory Search web page to perform the search, which has been opened for your convenience.

 

How do I lookup my FAU net ID or FAU username?

Your FAUNet ID is automatically generated once you are admitted and registered at the university.  To look up your account information go to https://secure.fau.edu/createusr/accountlookup.aspx

 

 

 

We encourage you to use MyFAU regularly.  FAU – wide announcements will be posted on 1st page of MyFAU.  To learn more about MyFAU:

·   Faculty and Staff can attend a hands-on training class, click to register. 

·   View the online tutorial at your own computer, click to view the online MyFAU tutorial.

·   Download documentation on how to use MyFAU from the training website at http://www.ecs.fau.edu/Training/coursematerials.htm